CONSUMER RIGHTS – RIGHT OF WITHDRAWAL – CANCELLATION & RETURN POLICY

GENERAL

By placing an order electronically through the website, you are deemed to have accepted the Preliminary Information Form and the Distance Sales Agreement.

Buyers are subject to the Consumer Protection Law No. 6502 and relevant regulations.

Shipping costs shall be borne by the Buyer.

The product shall be delivered to the address specified by the Buyer within the legal period of 30 days. If delivery is not made within this period, the contract may be terminated.

The product must be delivered complete, in accordance with the order, and with any applicable warranty certificate and user manual.

If the product cannot be supplied, the Buyer shall be informed within 3 days, and the payment shall be refunded within 14 days.

IF THE PURCHASE PRICE IS NOT PAID

If the Buyer fails to make payment or if the payment is canceled for any reason, the Seller’s obligation to deliver the product shall cease.

UNAUTHORIZED USE OF PAYMENT METHODS

If unauthorized use of a credit/bank card is detected after delivery of the product and the payment is not received by the Seller, the product must be returned within 3 days, with shipping costs borne by the Buyer.

DELIVERY IN CASE OF FORCE MAJEURE

In the event of force majeure, the Buyer shall be informed accordingly. The Buyer may choose to:

Cancel the order,

Request replacement with a similar product, or

Wait until the force majeure situation ends.

If payment was made in cash, the amount shall be refunded within 14 days.

If payment was made by credit card, the refund shall be processed through the bank, and the transfer to the Buyer’s account may take 2–3 weeks, depending on the bank.

OBLIGATION TO INSPECT THE PRODUCT

The Buyer must inspect the product before accepting delivery. If the product is damaged, a damage report must be prepared with the cargo company.

Products accepted without a report shall be deemed delivered without damage.

If the right of withdrawal is to be exercised, the product must not be used and must be returned together with the invoice.

RIGHT OF WITHDRAWAL

The Buyer has the right to withdraw from the contract within 14 days from the date of delivery, without providing any justification and without incurring any penalty.

The withdrawal notification must be submitted via the following contact details:

Company Name: Caraclan

Address: Teşvikiye Neighborhood, Ihlamur Yolu Street No:3, Nişantaşı, Istanbul

E-mail: [email protected]

Phone: +90 532 739 27 59

DURATION OF THE RIGHT OF WITHDRAWAL

For service contracts, the withdrawal period begins on the date of contract execution. The right of withdrawal cannot be exercised once the service has started.

All return shipping costs shall be borne by the Buyer.

Withdrawal must be notified to the Seller in writing within 14 days, and the product must remain unused.

EXERCISE OF THE RIGHT OF WITHDRAWAL

To exercise the right of withdrawal:

The invoice (and a return invoice for corporate customers),

The product together with its original packaging, accessories, and return form

must be returned complete and undamaged.

RETURN CONDITIONS

Following receipt of the withdrawal notice, payments and documents shall be refunded within 10 days, and the product shall be collected within 20 days.

Damages caused by user fault must be compensated. The Buyer shall not be responsible for deterioration resulting from proper and lawful use of the product.

If the total order amount falls below the campaign threshold due to a return, the applied discount shall be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

The right of withdrawal cannot be exercised for:

Products prepared in accordance with personal needs,

Products not suitable for return due to health or hygiene reasons,

Products whose packaging has been opened,

Digital content and electronic services delivered instantly,

Cosmetics, software, CDs/DVDs, and similar products whose protective packaging has been opened.

DEFAULT

In the event of default on credit card payments, the bank may apply interest and related charges. The Buyer shall be responsible for all damages arising from delayed payment.

PAYMENT AND DELIVERY

Payment may be made via bank transfer/EFT.

Online payment and installment options are available. The total amount will be charged to the credit card upon completion of the order.