DISTANCE SALES AGREEMENT
In accordance with applicable legislation, please print out and read the following agreement text in 12-point bold font.
In addition, every buyer who makes a purchase through our website shall be deemed to have read and accepted all provisions of this Distance Sales Agreement prepared by us, without the need for any further notice.
E-mail: [email protected]
Phone: +90 532 739 27 59
Address: Teşvikiye Neighborhood, Ihlamur Yolu Street No:3, Nişantaşı, Istanbul
BUYER
Customer (The Buyer is the person who makes purchases via the Seller’s website www.caraclan.com
The address and contact details declared by the Buyer in the invoice and communication information shall be taken as basis.)
By accepting this Agreement, the BUYER acknowledges and agrees in advance that upon confirming the order subject to this Agreement, they shall be obliged to pay the product price as well as any additional costs such as shipping fees and taxes, if applicable, and that they have been duly informed in this regard.
ARTICLE 2 – SUBJECT OF THE AGREEMENT
The subject of this Agreement is the determination of the rights and obligations of the parties in accordance with the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, regarding the sale and delivery of the goods/services ordered electronically by the Buyer from the Seller’s website www.caraclan.com
, which possess the qualities specified in this Agreement and whose sales price is stated herein.
The Buyer declares that they have been informed about the essential characteristics of the goods/services, sales price, payment method, delivery conditions, and all preliminary information related to the product/service, including the right of withdrawal; that they have confirmed such information electronically; and that they have placed the order accordingly.
Products whose protective elements such as packaging, seal, or wrapping have been opened after delivery cannot be returned for health and hygiene reasons. Opening the product packaging constitutes an exception to the right of withdrawal.
Prices listed and announced on the website are sales prices and remain valid until updated or changed. If a product is announced with a time-limited price, such price shall remain valid until the end of the specified period.
The Buyer declares and undertakes that all information entered into the system during membership and purchasing processes belongs to them or that they are authorized to use and share such information, and that they shall not enter any data they are not authorized to use; otherwise, all responsibility shall belong solely to the Buyer.
The Preliminary Information Form and invoice displayed on the payment page of www.caraclan.com
form an integral part of this Agreement. Upon completion of the order, the Buyer shall be deemed to have accepted all provisions of this Agreement.
ARTICLE 3 – AGREEMENT DATE, DELIVERY OF GOODS/SERVICES, PLACE AND METHOD OF PERFORMANCE
This Agreement is executed on the date the Buyer places the order.
The goods/services shall be delivered to the address specified by the Buyer. Packages suspected of being damaged during shipment must be opened and inspected in the presence of the cargo company officer. If damage is detected, a damage report must be issued and the product must not be accepted.
If no report is issued, the Buyer shall be deemed to have accepted that the cargo company has fully fulfilled its obligations.
ARTICLE 4 – GENERAL PROVISIONS
4.1. The Buyer acknowledges that they have read and been informed about the essential characteristics, sales price, payment method, and delivery conditions of the products displayed on the website and that they have provided the required electronic confirmation.
4.2. The product shall be delivered to the delivery address specified by the Buyer, together with its invoice, packaged and intact, within a maximum period of 30 days.
4.3. If the product is to be delivered to a third party other than the Buyer, the Seller shall not be held responsible if such person/entity refuses delivery.
4.4. The Buyer is responsible for inspecting the product upon delivery and for preparing a report with the cargo company if any shipping-related damage is detected. Otherwise, the Seller shall bear no liability.
4.5. The Agreement approved by the Buyer during online shopping shall be valid and binding in all circumstances.
4.6. Unless otherwise agreed in writing by the Seller, the Buyer must pay the full product price before delivery. If payment is not completed, the Seller may unilaterally cancel the Agreement and refrain from delivery.
4.7. If, after delivery, the bank or financial institution fails to pay the product price to the Seller for any reason, the product must be returned by the Buyer within 3 days, with all costs borne by the Buyer.
Payment options offered by banks and financial institutions such as installment plans constitute credit facilities provided by such institutions. Sales for which the Seller has fully collected the price shall not be considered installment sales under this Agreement but shall be deemed cash sales.
In case of Buyer default, a monthly default interest rate of 5% shall be applied.
ARTICLE 5 – RIGHT OF WITHDRAWAL
The Buyer may return the product within 14 days, provided that the Seller’s product box has not been opened, and subject to customer service approval.
Once the returned product reaches the return warehouse, it will be inspected, and upon confirmation that it is unopened, the refund shall be processed to the Buyer’s bank.
If damage is suspected during shipment, the package must be inspected in the presence of the cargo officer and a report must be issued.
Products showing deterioration, breakage, deformation, tearing, usage, or any condition other than their original state at delivery shall not be accepted for return and no refund shall be made.
Return transactions shall be completed within 7 business days from the date the product reaches the Seller.
Approved credit card refunds shall be processed within 5 business days. Banks may not reflect refunds within the same statement period; in such cases, the Buyer must contact their bank.
ARTICLE 6 – PROTECTION OF PERSONAL DATA AND CONFIDENTIALITY
Personal data provided by the Buyer for the execution of this Agreement and payment purposes shall not be shared with third parties except the contracted cargo company.
In cases of administrative or legal obligations, disclosure of such information shall not give rise to Seller liability.
The Seller undertakes to process personal data in compliance with Law No. 6698, to take adequate technical and administrative measures to ensure data security, and to delete, destroy, or anonymize data whose processing purpose has ceased.
By approving this Agreement, the Buyer acknowledges that they have been informed about the processing of personal data within the scope of the Privacy Notice in accordance with KVKK.
ARTICLE 7 – EVIDENCE AGREEMENT, JURISDICTION, AND EFFECTIVE DATE
In disputes arising from this Agreement, all records of the Seller, including electronic and magnetic records, shall constitute conclusive evidence.
For disputes up to the monetary limits announced by the Ministry of Industry and Technology, Consumer Arbitration Committees shall have jurisdiction; for amounts exceeding such limits, Istanbul Anatolian/European Consumer Courts and Enforcement Offices shall be authorized.
The Buyer declares that they have read, understood, and accepted all terms of this Agreement and its integral order form.
By completing payment for the order placed via the Site, the Buyer shall be deemed to have accepted all provisions of this Agreement.
The Seller is obliged to ensure that the Buyer reads and approves this Agreement electronically prior to order completion.